Shipping & Returns
📦 Shipping & Returns – Transparent, Fast & Reliable
Everything you need to know about receiving and returning your order.
Shipping
🚚 Shipping Methods
Using the automatic shipping cost calculation plugin, BazarExpo offers a wide range of delivery options:
Iran Post – Economical, nationwide
Tipax – Fast and trackable
Motorbike Courier – Same-day delivery in major cities
Snapbox – Door-to-door urban shipping
FedEx – Express international delivery
In-Store Pickup – Free, collect your order yourself
Detailed timing and cost breakdowns for each method are coming soon. Additional shipping methods may be added based on vendor and customer needs.
💰 Shipping Cost
Shipping fees are calculated automatically based on weight, dimensions, destination, and selected method. Vendors can set their own free shipping threshold – so smart shopping can get your delivery completely free.
A full guide on setting free shipping thresholds and viewing shipping costs in your dashboard will be published on the blog soon.
📱 Order Tracking
Once your order is confirmed and shipped, a tracking code will be sent to you. Use it to follow your package's journey in real time.
How to receive your tracking code and direct tracking links for each carrier are being finalized.
Returns
🔄 What is a Return?
A return means sending back an order after it has been delivered. This may happen due to:
Defect or damage (faulty item)
Repair need (under warranty)
Order cancellation (before shipping or as per withdrawal policy)
Complaint about quality or mismatch
Wrong delivery (incorrect item received)
In all these situations, the buyer returns the received goods to the seller.
The step-by-step return request process, acceptance conditions, and exact refund timeline will be completed shortly.
🛡️ Customer Rights for Returns
Return window: Every vendor must respect the minimum guaranteed return period set by the platform.
Refund: The agreed payment is released to the vendor only if no return request is made and the customer is satisfied.
Return shipping cost: In case of defects or mismatches, the vendor bears the return shipping cost.
The exact return window duration, required documentation, and exceptions (e.g., opened hygiene products) are being finalized.
🔄 Return Process Overview
Submit a return request in your account
Review and approval by vendor or platform
Ship the item back using the specified method
Vendor receives and confirms the item's condition
Refund issued to your account
Detailed steps, timelines, and special conditions will be announced via the blog and in-app notifications.
📖 For More Information
Comprehensive visual guides on shipping and returns will be gradually published on the BazarExpo Blog.
Also, check our Useful Links page for tracking tools and cost calculators.